The Client
RTI Collision is an auto body and collision repair shop. Their customer has usually just had a very bad day — which means the search happens once, urgently, and the shop that answers it best gets the car.
Why Is Google Ads Hard for Collision Repair Shops?
- Insurance direct-repair programs steer many jobs before the customer ever searches.
- "Auto body" queries mix collision customers with DIY paint, parts shoppers, and job seekers.
- The moment of need is unpredictable — visibility has to be constant, but waste can't be.
- Chains and franchise networks outspend independents on the most obvious keywords.
What Did We Do Differently?
- Owned the urgent, high-intent repair and estimate queries in the shop's service area.
- Tracked calls and estimate requests to their keywords so budget followed actual repair jobs.
- Cut DIY, parts, and employment searches relentlessly with negative keywords.
- Kept the average click at $0.85 so a lean budget stayed visible every single day.
What Results Did RTI Collision Get From Google Ads?
| Metric | Verified Result |
|---|---|
| Tracked leads | 3,476 |
| Cost per lead | $6.81 |
| Ad spend | $23.7K |
| Clicks | 27,964 |
| Impressions | 2.7M |
| Average CPC | $0.85 |
Key Takeaways
- 3,476 leads at $6.81 each — when an average collision repair runs into the thousands, one job covers a month of ads.
- A $0.85 click in an urgent-need category is what disciplined targeting looks like.
- Independents can beat the chains where it matters: the exact moment a driver needs a shop.
How Much Should a Body Shop Spend on Google Ads?
This shop invested $23.7K over the life of the account and received 3,476 tracked leads — $6.81 per lead. Set that against the revenue of a single collision repair and the return math is not close. The right budget is one that captures every urgent search in your service area; this account shows that doesn't require chain-level spending.
About This Campaign
All figures are lifetime totals pulled directly from the Google Ads account. Leads include tracked calls and estimate requests.